
What metrics do I need?
My last post talked about the need for organizations to invest in and take the time to develop key metrics for their business. If you buy into this, then the next question you ask is, “OK… what metrics do I need?”. The key to good metrics is that they objectively measure the changes you implement in your organization to make improvements. The idea is that you only make one small change at a time and then measure that change to evaluate if the change actually improved anything. Continue reading


